Terms & Conditions

Introduction and Acceptance

By booking a tour or service with Umrah Center, you are indicating your agreement to these sample terms and conditions. Please read them carefully.

Booking and Payment

Outlines how bookings are made, the payment schedule (referencing concepts from your Booking Policy), accepted payment methods, and currency. Mentions the consequences of late or incomplete payment.

Cancellation and Refunds

Refers to the specific Cancellation and Refund Policies (as provided separately), explaining that those policies govern cancellations and potential refunds.

Travel Documents

Details the traveler's responsibility for having valid passports, visas (if not included), vaccination certificates, and other necessary travel documents. Mentions assistance with visa processing as a service but not a guarantee of visa issuance.

Health and Fitness to Travel

States that travelers should be in good health and fit enough to undertake the physical demands of the tour. Advises consulting a doctor.

Accommodation and Transport

Describes how accommodation and transport are arranged, notes about room sharing, check-in/check-out times, and the possibility of substitutions if original arrangements are unavailable (referencing concepts from Important Notes).

Baggage

Outlines baggage allowances (often linked to airline policies) and traveler responsibility for their luggage (referencing concepts from Important Notes regarding extra luggage and liability).

Tour Itinerary and Changes

States that itineraries are provisional and subject to change due to unforeseen circumstances (weather, local conditions, supplier issues, etc.) and that the tour operator reserves the right to make necessary adjustments (referencing concepts from Important Notes).

Liability

A critical section outlining the limits of the company's liability for losses, damages, injuries, delays, or additional expenses arising during the trip. Often excludes liability for events beyond their control (force majeure) or actions of third-party suppliers (referencing concepts from Important Notes about not being responsible for luggage loss, injury, etc.).

Governing Law and Jurisdiction

Specifies which country's or region's laws will govern the terms and where any legal disputes would be resolved (referencing "Subject to Mumbai Jurisdiction only" from Important Notes).

Force Majeure

A clause covering unforeseen events outside the control of the tour operator (e.g., natural disasters, pandemics, political unrest) that may affect the tour, and how they handle such situations (often involving cancellations or modifications with limited or no refunds).

Client Conduct

Sets expectations for traveler behavior during the tour.

Complaints

Outlines the process for clients to raise concerns or complaints.